Shipping

We are pleased to assist in the handling of boxes & packages. Due to limited storage we are unable to accept shipments earlier than two (2) days prior to an event.

Please co-ordinate the return shipment of items immediately following your event.

The Hotel is not responsible for damage or loss of articles left of the premises during or following an event.

All items being delivered to the Hotel must be property labeled as follows:

Ship To:
721 Government St
Victoria, BC, Canada, V8W 1W5
Attention: Banquet Manager/ Conference Services Manager (indicate name)
Company Name:
Conference Title:
Conference/Exhibit Room: ____________
Date of Conference:
Box ______of _______(total # boxes in shipment must be indicated)

A drayage charge (service fee) of 7.00 PER PIECE will be levied upon arrival & charged to the group master account.

All shipments must be delivered to the Hotel receiving dock – deliveries will not be accepted at the front door of the Hotel.

The Fairmont Empress is not responsible for exhibits, displays & products locked in a function room.

Exhibit material must have pre-arranged drayage with a Display or Show Professional Company.

The Hotel does not store or move exhibit material within the hotel or to the Victoria Conference Centre.

Your Conference Services contact would be happy to supply you with contact information for our preferred suppliers.

The Fairmont Empress cannot assist in packing or sending out boxes at the conclusion of your event due to legal disclosure laws.

We work closely with Davidson & Sons Custom Brokers Ltd who will be pleased to assist with any packages returning after your event.

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